EXCHANGE AND RETURN
EXCHANGE AND RETURN OF INDIVIDUAL ORDERS:
By placing an order for custom tailoring, you agree that such items cannot be exchanged or returned. If the shoes do not fit in size or your product needs to be modified, we will adjust or sew such a pair/bag. Additional measurements may be required.
TERMS OF RETURN OF GOODS IN CASH:
You can return the purchased product within 14 days after purchase in accordance with the Law of Ukraine "On the Protection of Consumer Rights". dated 05/12/1991 No. 1023-XII.
Please note that a mandatory condition for processing a return is the integrity and preservation of the product and all accompanying elements – labels, tags, labels that were part of the completeness of the box.
The procedure for returning money for goods.
After you have returned an item, we need some time to confirm the integrity and safety of the item. Therefore, we return funds (by money transfer or credit) to your personal card.
Expenses for shipping the goods are borne by the buyer.
RETURN AND EXCHANGE OF CLOTHES:
In the event of a manufacturing defect, with customer confirmation at the post office, we will make you an exchange and cover the costs of postal services.
If the size doesn't suit you, there is an exchange service (Except for white and milk products, and tops) for any color and size, but not the product. The term of exchange or return is on the day of receiving the product, or the next day.
Light things will be examined with particular care, fixation of smell, stains, snags, any signs of wear cancels the possibility of exchange or return and the product will be returned to the buyer.
To avoid misunderstandings, please check the product at the post office
Shipping costs are borne by the buyer.
EXCHANGE AND RETURN OF GIFT CARDS:
Gift cards cannot be exchanged or returned. If the amount of selected goods is less than the face value of the card, the difference is not paid, but remains on the client's balance.
REFUNDS FOR GOODS SENT ABROAD
Expenses for shipping the goods are borne by the buyer.
The return of goods sent outside the territory of Ukraine is not possible.